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Managing Your Subscription

Access billing settings to view your current plan, update payment information, and manage your subscription.

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Accessing Billing

You can access the billing page in two ways:
  1. Click the plan/trial indicator in the header bar
  2. Navigate to Settings and select Billing

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Billing Overview

The billing page shows:

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Current Plan

  • Plan name and pricing
  • Billing status (active, trial, canceled)
  • Trial reports remaining (if on free trial)

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Usage

  • Reports generated
  • Trial reports used (if applicable)

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Subscribing to a Plan

If you’re on a free trial or don’t have an active subscription:
1

Navigate to Billing

Click the trial indicator in the header or go to the Billing page.
2

Choose a Plan

Review the available plans and select the one that fits your needs.
3

Complete Checkout

Click Subscribe to be redirected to the Stripe checkout page. Enter your payment details securely.
4

Confirmation

After successful payment, you’ll be redirected to a confirmation page. Your subscription is now active and you can generate reports without limits.
All payments are processed securely through Stripe. Your payment information is never stored on Finch Fusion servers.

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After Checkout

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Success Page

After completing a Stripe checkout, you’ll see a success page confirming:
  • Your subscription is active
  • Your plan details
  • A link to return to your workspace

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If You Cancel Checkout

If you close the checkout page without completing payment:
  • No charges are made
  • You remain on your current plan or trial
  • You can try again at any time from the Billing page

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Checking Subscription Status

Your subscription status is visible in:
  • Header bar - Shows your current plan and trial reports remaining
  • Billing page - Detailed subscription information
  • Settings - Account overview

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Updating Payment Method

To change your payment card:
  1. Go to the Billing page
  2. Look for payment method options
  3. Update your card through the Stripe portal
  4. Your new card will be used for future charges

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Changing Your Plan

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Upgrading

To move to a higher-tier plan:
  1. Go to the Billing page
  2. Click Upgrade or Change Plan
  3. Select the desired plan
  4. Complete payment through Stripe
  5. New features are available immediately

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Downgrading

To move to a lower-tier plan:
  1. Go to the Billing page
  2. Click Change Plan
  3. Select the lower plan
  4. Review what features you’ll lose
  5. Confirm the downgrade
What happens when you downgrade:
  • Change takes effect at the next billing cycle
  • You keep current features until then
  • Review limits on the new plan
Before downgrading, ensure your usage fits within the new plan’s limits.

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Canceling Your Subscription

If you need to cancel:
  1. Go to the Billing page
  2. Find the Cancel Subscription option
  3. Review what you’ll lose
  4. Confirm cancellation

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After Cancellation

  • Access continues until the end of your paid period
  • Your data is retained for a grace period
  • You can resubscribe to restore access
  • You’ll revert to trial limitations (no new report generation)
Consider downgrading instead of canceling if you want to maintain some access.

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Billing FAQ

Charges occur at the start of each billing cycle. Upgrades may result in immediate prorated charges.
Refund policies vary. Contact support at fusion-support@finchai.com within your billing period to discuss refund eligibility.
We accept all major credit and debit cards through Stripe.
All payment processing is handled by Stripe, a PCI-compliant payment processor. Finch Fusion never stores your card details.
Invoices are available through Stripe. Contact support if you need a specific invoice format.

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Getting Help

For billing questions:

Billing Support

Contact support for billing questions and issues